Refund Policy
This page explains how funding and refunds work on the Q8 Orbit practice account today, and how that will change once real payments launch.
Today: Practice Account, Virtual Money
The Q8 Orbit practice account uses virtual money only. No real payment is ever taken to fund it, so there is nothing to refund on the practice account -- any balance shown is for practice and carries no financial value.
Production Payments: Not Yet Live
No real-money payments are accepted yet. Card payments run through our payment processor's isolated non-live environment and never move real funds. A full refund policy covering real deposits will be published here before real payments go live.
Questions
If you have a question about this policy, contact support through the practice account's in-app support form.